Warranty
TopTes warrants all products to be of the highest quality in material, craftsmanship, and service. This warranty is effective from the date you receive it.
TopTes provides a 36-Month after-sale service and lifetime technical support for all of our products.
| Product Categories | Product Model | Warranty Period |
|---|---|---|
| Gas Leak Detector | PT199 | 36 months |
| Gas Leak Detector | PT210 | 36 months |
| Gas Leak Detector | PT299 | 36 months |
| Gas Leak Detector | PT520A | 36 months |
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
TopTes will replace any products found to be defective due to manufacturer flaws based on eligibility. Warranty length varies depending on the specific product you purchased. (In most cases, we will help you to replace it with a new one for free instead of repairing it. The replacement product(s) will be shipped from the warehouse closest to the order address. If the warehouse is out of stock, it will be reissued from the Chinese factory.)
This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use for which the product is not intended. There are no warranties other than the warranties expressly set forth with each product.
TopTes shall not be liable for loss of use of the product or other incidental or consequential damages, expenses, or economic loss, or for any claim of such damage, expenses, or economic loss.
Due to the special treatment of the product appearance process, there will wear naturally with normal use, but this does not affect the normal use of the product function. Products with such factors are not covered by the above warranty unless defects in workmanship or materials are found before use.
This warranty is non-transferable. TopTes is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure, users' negligence and abuse, users' non-compliance with the user manual, and any additional safety, use, or warnings included in the product packaging and manual.
State laws vary. The above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
This warranty does not apply to the following
1. Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.
2. Unsupervised use by children under 18 years of age.
3. Products without sufficient proof of purchase.
4. Improper or inadequate maintenance.
5. Purchases from unauthorized resellers.
6. Lost or stolen products.
7. Damage in return transit.
Warm Tips
- Your order number can be found on your purchase order/history, email, or invoice.
- If you received your product as a gift or cannot provide the order number, please send a picture and shipping address of your product to support@toptestools.com.